Privacy Policy

Last Updated: This Privacy Policy describes how Shocked Electronics collects, uses, and protects the limited personal information you provide when using our website, www.shockedrepairs.com, and when communicating with us.

1. The Information We Collect

We limit the collection of personal information to what is strictly necessary to provide our repair services, process payments, communicate with you, and analyze website performance.

A. Information You Directly Provide

We collect the following information when you contact us, request a service, or place an order:

• Contact Information: Name, email address, mailing address, and phone number.
• Billing Information: Payment details (processed securely via a third-party payment processor) and billing address.
• Service-Specific Data: Information related to the repair service you request.

B. Automatically Collected Data (Via Google Analytics 4)

As is true of most websites, we automatically collect certain technical information about your device and how you interact with our site through Google Analytics 4 (GA4). This data is primarily non-personal and aggregated, but may include:

• Technical Information: IP address, browser type, operating system, and device type.
• Usage Data: Referring/exit pages, pages viewed, time spent on pages, and specific interactions on the site.

2. How We Use Your Information

We use the collected information for the following specific purposes, which are supported by the Google services we utilize:

Service Used	Purpose
Gmail & Google Voice	Communication and Service Fulfillment: To respond to your inquiries, send service confirmations, manage your account, and store client service history and contact information securely.
Google Ads	Marketing and Campaign Analysis: To measure the performance of our advertising campaigns and deliver relevant ads to potential customers.
Google Analytics 4 (GA4)	Website Optimization: To conduct research and analysis, improve our website, and understand user behavior to optimize our marketing efforts.
General Business	Order Processing & Security: To fulfill your order, process payments, and comply with legal or safety requirements.

3. Information Sharing and Disclosure

We only share your personal information in the following limited circumstances:

• Payment Processing: Billing information is securely shared with our third-party payment processor (e.g., PayPal) to finalize and process your order. We do not store your full payment details on our servers.
• Legal Requirements: We may disclose your personal information if required by law (such as to comply with a subpoena or similar legal process) or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: If Shocked Electronics is involved in a merger, acquisition, or sale of assets, your information may be transferred to the new owner, and you will be notified in advance.

We do not sell your personal information to third parties.

4. Use of Cookies and Tracking Technologies

We use cookies and other standard tracking technologies (like GA4) primarily to facilitate the operation of our website, analyze site usage, and support our Google Ads campaigns.

• Google Analytics 4 (GA4): We use GA4 to gather aggregated, non-personally identifiable statistics about visitors, helping us understand how our site is used and how to improve it.
• Google Ads: Cookies are used to track the effectiveness of our advertising and to potentially show you relevant ads after you leave our site (remarketing).

You have the option to control and delete cookies through your browser settings. However, disabling cookies may impact the functionality of our website.

5. Data Security

We follow generally accepted industry standards to protect the personal information submitted to us. The data we retain for communication and client history is stored within secure Google platforms (Gmail/Google Voice). However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

6. Managing Your Information

Opt-Out of Marketing Communications

You may choose to stop receiving any newsletter or marketing emails by following the unsubscribe instructions included in those emails.

Accessing and Updating Your Personal Information

To review, correct, or update your personal information to ensure it is accurate, please contact us using the information below.

7. Changes to This Privacy Policy

We may update this privacy policy to reflect changes to our information practices. If we make any material changes, we will notify you by posting a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page.

8. Contact Information

If you have questions about this privacy statement, you can contact us at:

Shocked Electronics

209 Ditmas Ave

Email: www.shockedrepairs.com

Phone: (718) 633-3331

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